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Protect Yourself From Flu


Last updated: January 19, 2018, 12:14 pm

California and Contra Costa are seeing high levels of flu activity. We remind the community to take the following steps to prevent the spread of flu.

  • Get your flu vaccine
  • Clean hands often with soap and water or with hand sanitizer
  • Cover your coughs and sneezes
  • Stay home when you’re sick

People with flu like symptoms should call their health plan's Advice Nurses to get help with self-care or to help them decide if they need to visit an urgent care clinic, make an appointment with their health care provider or go to an emergency room. Rarely is emergency room needed for flu or respiratory issues.

Contra Costa Health Plan members and Contra Costa residents who do not have health coverage can call 1-877-661-6230 and select option 1 to speak to an Advice Nurse.

See more information about flu and flu prevention.

Latest flu information

Advice Nurse Flu Flyer

Family Access — Using myccLink on Behalf of Others


Family access, also called "proxy access," lets you manage other people's myccLink accounts for them.

Parents can access medical records on myccLink, including growth charts and vaccinations, for their children under 12. Qualified adults can access myccLink for other consenting adults who need help managing their online accounts.

With family access privileges, you can:

  • Schedule a checkup for your child
  • Send a message to your loved one's doctor
  • Get most test results online
  • Request prescription refills
  • Print your child's immunization record for school

How to Sign Up for Family Access

Please note, you must have your own myccLink account in order to obtain proxy access.

For Children 11 and Under

Parents with children age 11 or under can submit a request online. From your own myccLink account, scroll over the "My Family’s Records" tab and select the "Family Access Settings" option. Then click "Request access to a minor’s record" and fill out the form. We will review your request within a few days.

For Adults

First, you will need to fill out a paper proxy access request form. If you're managing a myccLink account for another adult, he or she will also need to sign the form.

The completed form must be delivered in person to a Health Information Management (HIM) representative at Contra Costa Regional Medical Center or your health center by the patient or the person requesting proxy access, who must show a photo ID. HIM staff will process the paperwork and link the proxy user's myccLink account to the other person's account.

For more information, call our toll-free customer support line at 1-844-622-5465 or email us at mycclink.support@hsd.cccounty.us.