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Breaking News: Health Advisory for Contra Costa County

Last updated: November 16, 2018, 9:52 am

Poor air quality in Contra Costa is expected to continue through the weekend due to the Camp Fire in Butte County. Stay indoors when possible and keep doors and windows closed. Avoid prolonged outdoor activity. Masks are not a substitute for staying indoors. Seek medical attention if you experience symptoms such as difficulty breathing, persistent coughing, wheezing, chest tightness, heart palpitations, nausea, fatigue or light-headedness. Visit baaqmd.gov for air quality information. Visit airnow.gov for current air quality conditions in your zip code. Visit cchealth.org/wildfire for smoke-related health information.

Problem Resolution Process

Consumers who are dissatisfied with their mental health services may file a Grievance. Consumers may also request a Change of Provider for any reason, including the right to use culturally specific providers. Consumers may Appeal decisions to reduce or terminate services. Consumers are encouraged to discuss issues regarding their mental health services directly with their provider. However, consumers may file a grievance at any time without having to discuss the issue with their provider first.

Consumers may contact the following people who will assist in resolving complaints:

  • Consumer Assistant, a staff person identified at each program to help consumers with the grievance process.
  • Grievance Advocate (not a direct county employee) 925-521-1231. Collect calls are accepted.
  • Quality Improvement Coordinator 925-957-5160

Your current Contra Costa County Mental Health Services will NOT be adversely affected in any way by filing a grievance.